Shipping policy

Shipping Policy

Order Processing All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation. You will receive another notification when your order has shipped.

Domestic Shipping Rates (USA) We offer Free Standard Shipping to all customers within the United States. Estimated delivery time is usually between 3 to 5 business days depending on your location. 

Shipping to P.O. Boxes, APO/FPO addresses, Alaska, and Hawaii At this time, we only ship to the contiguous United States. We do not ship to P.O. Boxes, APO/FPO addresses, Alaska, Hawaii, or U.S. Territories.

Missing or Lost Packages Xolito Pets is not responsible for packages that are marked as "Delivered" by the carrier but are missing. Please ensure your shipping address is secure and correct before placing your order. If your tracking information shows that your package was delivered but you can't find it, please contact the carrier directly.

How do I check the status of my order? When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24-48 hours for the tracking information to become available.

International Shipping At this time, we do not ship to addresses outside of the United States.

If you have any further questions, please don't hesitate to contact us at hello@xolitopets.com.